Turnaround time varies slightly based on the service, the complexity, and the information provided.

That said, we aim to complete most marketing requests within 2–3 business days.

Larger projects (branding, websites, and custom designs) may take a bit longer, but you’ll always be kept in the loop.

No — our services are completely separate from your KW Market Center billing.

Payments are processed securely through QuickBooks or through our Wix shop checkout, depending on the service.

We accept all major credit cards and Zelle.

Just purchase your service through our shop!

Once you check out, you’ll automatically receive the correct intake form or onboarding instructions for that product.

Once submitted, our team begins working right away.

You’ll receive a confirmation email, and our team will begin preparing your project. If we have everything we need, we’ll go straight into design and delivery. If anything is missing, you’ll receive a quick follow-up to keep things moving.

Yes. All services include one round of revisions to ensure your materials feel aligned with your brand and voice.

Additional revisions are always available and will be quoted as needed.

No worries — we have options for you! You can choose:

• KW Standard Branding (included), or

• Upgrade to our Silver Custom Branding Package, where we create a full color palette, typography, and look-and-feel unique to you.

Yes!

Your package includes setup where applicable — like uploading your social covers, installing your email signature, adding presentations to your website, and more. We’ll walk you through anything that requires your login.

The Gold Package is our high-touch, fully-done-for-you marketing system designed to keep you top of mind with your sphere, grow your referrals, and strengthen your brand. It includes:

• Bi-monthly email newsletters

• Social media posting

• Listing marketing

• Brand consistency across platforms

• SmartPlan setup + marketing automations

• Priority support (And more — see our full breakdown on the product page.)

Yes — simply notify us at least 30 business days before your next billing cycle, and we’ll update your plan.

There are no long-term contracts.

Once you submit your listing link through our intake form, our team automatically prepares:

• Social posts

• Flyer

• Email feature And if chosen, a property postcard or property ad setup.